null

Shipping & Returns

 

SHIPPING POLICY

SHIPPING CUTOFF TIMES

Orders received by 12pm CST will be shipped within 2 business days unless shipped via LTL Freight. See details below for freight shipments. 

 

SHIPPING COSTS

Shipping costs are calculated by the total weight of the items in your order. The shipping calculator on our site provides accurate shipping information based on the weight of your order.

 

LTL Freight Shipments are free for the PorchMax Pergola Kit and charged on a case by case basis for all other orders. 

 

SHIPPING METHODS & DELIVERY TIMES

Pergola World offers Local Pick-Up & UPS Shipping for our smaller orders and LTL Freight for Lumber, Pergola Kits & other large shipments. 

 

Shipping Methods Offered

 

Shipping Method

Delivery Times

Local Pick Up

Next business day

UPS 2nd Day Air®

2 Days

UPS® Ground

3+ Days **

Depending on location

UPS Next Day Air®

Next business day

UPS Next Day Air Saver®

Next business day

UPS Express Saver®

2 - 3 Business Days

LTL Freight*

3 to 14 Days

 *See LTL Freight Shipments below for more details on this shipping method. 

 **All hazardous materials are shipped UPS Ground, Hazmat 

 

SHIPPING RESTRICTIONS

Stain Totes

Lumber

LTL Freight Returns

 

LTL FREIGHT SHIPMENTS

Please expect 7-10 business days for fulfillment of your freight order and 7-14 business days for delivery. Pergola World can and will do our best to  provide faster turn around times for as many orders as possible.

All LTL Freight Shipments utilize one of the following companies for delivery:

  • AAA Cooper
  • Estes Express Lines (LTL Standard Transit)
  • Saia Motor Freight
  • XPO Logistics

Our Residential LTL Freight services feature delivery from truck to the home. The location’s accessibility determines the shipment’s actual placement. This basic service may or may not require a delivery appointment depending on shipper, region and shipment, this includes online shipment tracking, and email updates. You are solely responsible for removal of the materials in your shipment from the delivery vehicle. 

Should the delivery vehicle be unable to drive up to your home, you will be solely responsible for the transportation of the materials from the local shipping hub in your area.  Contact your shipping provider or a local last mile delivery service to arrange for white glove delivery services in your area. 

 

INTERNATIONAL SHIPPING

Pergola World does not currently ship outside the continental United States. 

 

MISSING, DAMAGED & LOST PACKAGES

Pergola World is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please photograph and save all packaging material and/or damaged goods before filing a claim.

 

SHIPPING CONFIRMATION & TRACKING

Pergola World offers tracking through ShipStation and will email you a link to track your packages. 

 

RETURN POLICY

 

Last updated May 18, 2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund less shipping costs, or store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition including packaging, with all original tags and labels attached.

Pergola World does not offer free returns on LTL Freight Shipments, you are solely responsible for any cost incurred when returning materials delivered via LTL Freight Shipment. 

 

RETURN PROCESS

 

To return an item, please log into your account, select the order number that you would like to return a product from and click the return time link. After receiving an email with instructions, place the item securely in its original packaging and and mail your return to the following address:

 

Pergola World

Attn: Returns

RMA #

4412 SW 33RD Street  

Oklahoma City, OK 73119  

United States  



REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

The following items cannot be returned or exchanged:

 

  • Stain Totes

  • Lumber

  • Pergola & Roof Kits



For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

  

     ●     A 25% restocking fee will be charged for all LTL Freight returns.     

     ●     A 15% restocking fee will be charged for all other returns.     

     ●     Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

(866) 706-0589 

info@pergolaworld.com